Snaffle FAQs

How does Snaffle work?

• How does Snaffle work?
• I am trying to purchase with Snaffle using WalletPay as my payment method, but haven’t heard back
• I got my first product but want to Snaffle It again
• You haven’t got the product I want
• I do not have enough in my WalletPay account to Snaffle what I want

Account Enquiries

• How do I check my balance remaining?
• Your online customer portal doesn't show me all of my information?
• How do I update my address?
• How do I change my password?
• How long can I Snaffle for?
• How do I cancel my contract?

Shopping with Snaffle

• How can I score Katy Perry tickets?
• How do I Snaffle what I want?
• How do I know if my order has been placed successfully?
• I'm a returning customer, can I Snaffle it again?
• Can I visit a store and Snaffle a product?
• Can I add a new Snaffle product to my existing Radio Rentals or inRent contract?

See all 7 articles

Payments

• What payment methods are available?
• Why do my payments show as WalletPay?
• Are you experiencing financial hardship?

Products

• Can I Snaffle a specific product?
• Are Snaffle products new or second hand?
• Snaffle has a newer version of my existing product - can I upgrade?
• How do I perform a factory reset on my mobile phone or tablet?

Delivery Enquiries

• Where's my order? I haven't received it yet?
• Why are there delays with the iPhone 16 Pro and Pro Max?
• When will my order be sent?
• Tracking says “delivered” but I haven’t received my product?
• I’ve only received one of my items, when will I receive my other items?
• I received a tracking number and it’s still showing as “Pending”?

See all 9 articles

Service & Warranty Enquiries

• Recognise our calls on your Samsung Phone
• Is my product covered for breakdowns?