Submit a request

First Name

Last Name

Email address linked to your account:

Contact Phone Number

Please include your area code where applicable. E.g 08 or 03

What device are you looking to trade-in today?

Mobile Phone Brand:

Apple iPhone Model:

Please select the model of phone that best represents your device

Laptop Brand:

Apple Laptop Model:

Please let us know what model your Apple laptop is:

Tablet Brand:

Apple Tablet Model:

Model Name or Number:

Model name examples: Macbook Pro, Lenovo Yoga or HP Pavillion 360

Device Serial Number?

Your serial number is required for us to proceed with your enquiry

What is the current physical condition of the device?

As New = Mint Condition with the box included / In Working Condition = Device is working with some minor wear & tear, no cosmetic damage

Did you take a contract out for this item with us?

Is this device purchased from Snaffle, InRent, Make it Mine, InRent or Essential Appliance Rentals?

Type of contract:

What length of contract did you take out?

How long have you been renting / How far into your contract are you?

Contract Number

This will be a 5 or 6 digit ID number on your statements

If you're not contracted with us, is the product owned outright by the yourself / the applicant?

If required, are you able to provide us with the original proof invoice/receipt for the device?

Is the device in a working condition with no issues or defects?

Working condition with no issues or defects = The iPhone is working with no issues, faults or missing parts

Does the device turn on without any errors, and the screen works without any issues?

Does the microphone & speakers on the device work without any faults?

Does the phone charge without any issues?

Does the device hold charge effectively with no issues?

Does the device have any missing parts?

Does the device have any damage to the glass or LCD screen?

Does the device have any dents, scratches, cracks/smashes or broken glass?